Title: Lead, Patient Access Scheduler

Location: Laguna Hills, CA

Department: Central Scheduling

Status: Full-time

Shift: Day Shift 9am - 5:30pm

Pay Range: $26.48/hr - $38.40/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary:

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

The Scheduling Lead will perform specific duties of a radiology representative and provide Lead assistance for the proper function of the Scheduling access department under the direction of the Director of Imaging Services. This includes training of the processing of new orders, imaging records management, scheduling of patients, report distribution, computer system utilization, and interaction with patients, physicians, and other hospital personnel. This position is responsible for coordinating communications activities between radiologist, radiology staff, other departments, nursing personnel and other caregivers, patients, visitors, and other customer’s service activity. Accountable for maintenance of physicians’ order entries, inbound and outbound call volume productivity.

Essential Functions and Responsibilities of the Job

1. Documentation of medical records management and request for radiology records according to department and hospital policy.
2. Demonstrates leadership, acts like a mentor for all clerical staff, ensure staff proficiency and they follow standard processes in Scheduling.
3. Demonstrates through data productivity of scheduling inbound calls, outbound calls, and walk in patients in a timely and accurate manner.
4. Demonstrates accuracy in productivity to input and retrieve physician referrals (orders) utilizing RIS, EMR, fax systems to assure patients access to appointments.
5. Demonstrates proficiency of all system tools utilized to manage scheduling and medical records processes.
6. Demonstrates training skills to manage onboarding of new hires and train in systems infrastructures, policies, protocols, in an effective and timely manner.
7. Communicate in an appropriate manner to achieve highest customer satisfaction, answer calls expediently, efficiently, using effective tools such as AIDET (acknowledge, Introduce, duration, explanation, and thank you) interactions.
8. Ability to be at work and be on time.
9. Ability to follow company policies, procedures, and directives.
10. Ability to interact in a positive and constructive

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.